The Willows Retirement Living

FAQ'S

1. Who manages The Willows?
The Willows has been owned and or managed by Cascade Group, a property management company specializing in senior housing, since inception in 1985 Viki Essex has served as Executive Director since 1985.

2. Is there a lease?
There is no lease. There is a month to month rental agreement. Notice requirements are contained within that agreement, typically 20 days, to be given by the 10th of the month for the current month.

A $750.00 non refundable fee will secure an apartment of your choice for up to 30 days.

3. Do you have Assisted Living?
Our services include lunch or dinner daily in our professionally managed dining room, weekly housekeeping, and scheduled transportation for shopping, medical and dental appointments, banking, etc. as well as access to a wide variety of classes, trips, and fitness opportunities.

We provide 24 hour staffing and a security and emergency response system. In addition our concierge can provide information on a wide variety of services including assistance with personal care, shopping services, and other support for you and your family as your needs may change. Many of our residents manage their personal care needs independently.

4. Do you allow pets?
Yes, pets are welcomed in our first floor apartments. We have a 15 lb weight limit and residents will need to provide for their own pet needs in designated areas of our grounds. There is a onetime fee collected.

5. May I make changes to my apartment?
Yes. You will be asked to work with your manager if you are interested in painting your apartment, or otherwise personalizing it. Let us know what you are thinking.

6. How does your flexible meal plan work?
Each resident’s monthly service fee includes the equivalent of one meal per day, per month. Lunch and dinner are prepared daily. You may use your monthly equivalent of meals on any days you wish, within the month, attending both meals some days and none on others depending upon your schedule and preferences.

7. Do you assign seats in the dining room?
No. Our Maitre’d greets and seats our residents and their guests throughout the evening. Residents may also make reservations for dinner as well. In addition, room service and take out service are available.

8. May I have overnight guest?
Yes, The Willows maintains guest apartments for friends and family. There is a reasonable charge for the accommodations.

9. Do you have assigned parking?
We do not have assigned parking. Our parking is free. We gladly Valet Park your car for no charge.

10. What happens if I am ill or need more care?
If it is a short term illness, generally family will assist you. We provide room service for your meals and we of course can take you to the doctor. Our concierge is available to recommend resources for needs which family may not be able to provide. We encourage all of our residents and families to use our resource services.

11. Do you have internet access?
Computers are provided for resident use throughout our community. In addition there is wireless access in most of our common areas. Residents may contract for access in their apartments through local internet providers.

12. Is it hard to get acquainted?
From the moment you first inquire at The Willows you will notice that we take pride in introducing you to as many staff and residents as possible. You may choose to visit us several times (as we would recommend, wherever you decide to live) and each time you do, we are committed to connecting you with residents and staff. We hope that by the time you join us, you would already know several residents and staff members by name. We have a staff member who will serve as your Move in Coordinator throughout your move and will be available to answer all questions you or your family may have. We have a group of residents who serve as Ambassadors and remember well what it was like to join our community. They will welcome you before and after your arrival. In addition our Maitre'd will introduce and seat you for dinner. It should not take long, before you feel like one of the family.

13. How often do you have rent increases?
We do not take the need for increases lightly. We understand that many are on fixed incomes. We also understand that one may give 20 days’ notice to vacate if they do not feel they are getting their money's worth. Generally there is an increase given on ones move in anniversary date. Over the last many years the increases have averaged between 1.5 and 4.5 %. We strive to provide a consistently high quality of service and excellent staff when we consider the annual increases taken.

14. Do you provide transportation?
Transportation services are available regularly too many local shopping, banking, mailing and entertainment venues. In addition, transportation is available for personal medical and dental appointments. Our Concierge will gladly help you with scheduling.


	The Willows...One of Life’s Better Choices!